Increase in trade, cut-throat competition coupled with the greed to be the first,
has led manufacturers, sellers and service providers deliver poor quality products
and services, often followed with unethical practices to run away from responsibility.
These formed the basis for “UN Guidelines on Consumer Protection” to be incorporated
in our domestic legal framework in the form of Consumer Protection Act, 1986 which
was the legal weapon protecting the consumers for over quarter of a Century.
Thereafter, the Globalization, increase in trade, emergence of new modes of dealings
and supplies and e-commerce have created new options and opportunities for consumers,
however, these very opportunities have made the consumer vulnerable to new forms
of unfair trade and unethical business practices.
This necessitated the need to amend the existing framework of the Consumer Protection
Act, 1986 to strengthen consumer interests and establish regulatory authority for
timely and effective administration and settlement of consumer disputes in today’s
age of digitization and rising e-commerce activities.
This overhaul was provided by the Consumer Protection Act, 2019, which addresses
consumer concerns arising from technological advancements in the marketplace. The
course takes the Act of 1986 as the building blocks upon which the Consumer Protection
regime of India was established and from there it analyses the gaps that came to
exist and how the repealing Act of 2019 plugs those gaps.
The course helps lawyers and law students get familiar with the detailed procedure
to file a consumer grievance, process of approaching a Consumer Forum, detailed
descriptions of laws that are applicable, accompanied illustrations and case studies
to facilitate understanding.
Learners must submit all assignments and secure at least 50% marks in Certification Exam at the end of the course to obtain the course certificate.
After completing this course, you will be able to:
Premalatha S. is an Advocate and a Legal Consultant with over 13 years of vivid
experience. She has done substantial practice in various agencies of law and justice
including The High Court of Karnataka, Trial Courts, Motor Accident Claims Tribunal,
Consumer Forums, Debt Recovery Tribunal, the Karnataka Administrative Tribunal,
Labour Court and Quasi-judicial authorities and Alternate Dispute Mechanisms. Currently,
she is heading a consultancy firm providing legal services with professional advice
to a wide range of clients comprising individuals and companies in the arena of
consumer protection, property transactions, family matters, alternate dispute mechanisms,
banking and insurance, legal compliances and so on.
Video Lectures by Advocate Avani Bansal, Supreme Court of India
